Gas Pump Heaven FAQ
|Frequently Asked Questions:|
Q: Why does my online order not calculate shipping costs?
A: We charge ACTUAL shipping charges, not a percentage or fixed fee per order total. What it costs us to ship the order to you, is what we charge you. We find the most economical way to have your shipment arrive safely to you, i.e USPS, UPS or FREIGHT.
Q: Can I get my order overnight?
A: Yes, most of the time. The cost is usually very expensive, but we will strive to accommodate our customers. However, we are not responsible for circumstance beyond our control, i.e bad weather conditions, shipping problems or shipping delays.
Q: Are your globe lenses glass or plastic?
A: Our advertising globe lenses, either 13 1/2" or 15", are GLASS. The ad glass we carry is also glass. We do not carry plastic.
Q: Do you carry "used" parts?
A: No, we carry reproduction, non-working pump parts only.
Q: Do the parts you sell come from overseas?
A: No, we make the majority of our parts right here at our facility. We do outsource some parts to either local businesses or foundries in the United States.
Q: Is there any assembly required if I order a gas pump or air meter?
A: Air meters and electric gas pumps are shipped completely assembled, with the exception of the globe being placed on the top of the pump. When receiving a visible pump, the only assembly required is placing the hose, dome top and globe on your pump, otherwise this too comes assembled.
Q: Are the pumps meant to be placed outdoors?
A: We recommend that you place your pumps and air meters indoors. However, if placing them outdoors, please keep in mind, that although they are powder coated for durability, if they are placed outdoors they are susceptible to environmental damage.
Q: Do you offer warranties on your parts?
A: We do offer high quality parts, however, we do not offer any type of warranties.